What happens to the credit when the openair is over? Will I get it back?
Of course visitors will receive the remaining balance on their Cashless card back after the openair. It is possible to reclaim the remaining amount within 2 months (until 08.08.2019) by entering your bank details online.
Openair visitors are asked to send an email to firstname.lastname@example.org with the following information:
- Name of account holder
- First name of account holder
- E-mail address (in case of queries)
- IBAN number of the bank account
- Serial number of the bracelet chip (5 digits, digits 0-9)
- Identification number of the bracelet chip (14 digits, digits 0-9, A-F)
Credits not reclaimed by 08.08.2019 can be requested by post as a gesture of goodwill using a form for a fee.